Terms of service

These Terms of Service apply to all purchases from componentfixco.co.uk (the "Website"), which is operated by Component Fix Co (a trading name of Express Matting Services Ltd), a company registered in the UK under company number 07000887, VAT No. GB987256073, with its address at Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom. In these terms, "we", "us" and "our" mean Component Fix Co (a trading name of Express Matting Services Ltd), and "you" means the customer.

Please read these terms carefully before placing an order. By placing an order you agree to these terms, together with our Privacy Policy, Shipping Policy and Refund Policy. Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Contact us

Email: sales@componentfixco.co.uk
Phone: +44 1282 270214 (Monday to Friday, 08:30 – 17:00 UK time)
Post: Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom

2. Our products

We make every effort to describe and display our products accurately, including sizes, widths, lengths and colours. Colours may appear slightly different depending on your screen. Product descriptions may be updated from time to time, and we may discontinue products or limit order quantities at our discretion. We sell to both consumers and business customers.

3. Orders and contract

When you place an order you will receive an order confirmation email. This confirms that we have received your order; the contract between us is formed when we accept your order, which happens when your payment is taken and confirmed. We may decline or cancel an order, for example if a product is unavailable or there is an obvious pricing error. If this happens we will contact you and refund any payment in full.

4. Prices and payment

All prices are shown in pounds sterling (GBP) and include VAT at the current UK rate. UK delivery is charged at a flat rate of £4.99 per order and is shown at checkout before you pay. The price you pay is the price shown at checkout when you place your order. Payment is taken at the time of ordering via Shopify Payments; accepted methods are shown at checkout. Please see our Payment Policy for details.

5. Delivery

We deliver to UK addresses only. Orders are processed within 1–2 business days and delivered within 2–4 business days of dispatch, giving an estimated total delivery time of 3–6 business days. Delivery times are estimates. Risk in the products passes to you on delivery, and ownership passes to you once we have received payment in full. Full details are in our Shipping Policy.

6. Cancellations, returns and refunds

If you are a consumer, you may cancel your order and return items within 14 days of receiving them. Items must be returned unused and in their original packaging. Return postage is paid by you for change-of-mind returns and by us for faulty, damaged or incorrect items. Refunds are made to your original payment method within 5 business days of us receiving and inspecting the return. Full details are in our Refund Policy.

7. Faulty products

If a product is faulty, damaged or not as described, please contact us. Your legal rights under the Consumer Rights Act 2015 apply, and we will offer a repair, replacement or refund as appropriate.

8. Use of the Website

You may use the Website for lawful purposes only. You must not misuse the Website, attempt to gain unauthorised access to it, introduce viruses or malicious code, or use automated tools to scrape or copy its content. We may suspend or close customer accounts that are used in breach of these terms.

9. Intellectual property

The content of the Website, including text, images, graphics and design, is owned by or licensed to Express Matting Services Ltd and is protected by copyright and other intellectual property laws. You may not copy or reuse it without our prior written permission. Other brand names and trademarks shown on the Website belong to their respective owners.

10. Third-party services and links

The Website is hosted on Shopify, and payments are processed by Shopify Payments. Any sale you make on the Website is a contract between you and us, not Shopify. The Website may contain links to third-party websites; we are not responsible for their content or practices.

11. Reviews and feedback

If you send us feedback or a product review, you allow us to use it to operate and improve our service. Reviews must be honest, lawful and relate to a genuine purchase or experience.

12. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer. If you are a business customer, we are not liable for loss of profit, loss of business, business interruption or indirect or consequential loss, and our total liability to you is limited to the price paid for the order concerned.

13. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as courier disruption, severe weather or supplier failures. If this happens we will contact you as soon as possible, and you may cancel your order for a full refund of anything not yet delivered.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version published on the Website when you placed your order.

15. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales, unless you are a consumer living in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.