Refund policy
This returns and refund policy applies to all orders placed on componentfixco.co.uk, operated by Component Fix Co (a trading name of Express Matting Services Ltd). It does not affect your statutory rights under UK consumer law.
Summary
- Return window: 14 days from the day you receive your order.
- Return postage: paid by you for change-of-mind returns; paid by us for faulty, damaged or incorrect items.
- Restocking fee: none.
- Refunds: to your original payment method within 5 business days of us receiving and inspecting the return.
- Exchanges: we do not offer direct exchanges. Please return the item for a refund and place a new order.
Change of mind returns
You may cancel your order and return any item within 14 days of receiving it, for any reason. To start a return, email sales@componentfixco.co.uk with your order number and the items you wish to return, within 14 days of delivery. We will reply with the return address and instructions. Please send the item back within 14 days of telling us you wish to return it.
To qualify for a full refund, items must be unused, in their original condition and in their original packaging. Used or partly used rolls of tape cannot be accepted as change-of-mind returns. If an item is returned used or damaged, we may reduce the refund to reflect the loss in value.
For change-of-mind returns, you are responsible for the cost of returning the item. We recommend a tracked service, as items remain your responsibility until they reach us. If you return your whole order, we will also refund the original delivery charge.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible (ideally within 48 hours of delivery) at sales@componentfixco.co.uk with your order number and photos of the item and packaging. We will offer a replacement or a full refund, including the delivery charge, and we will cover the cost of return postage (we will provide a prepaid returns label or reimburse your postage).
Refund processing
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear in your account. If you have not received your refund after this time, please contact your bank first and then contact us.
Contact us
Email: sales@componentfixco.co.uk
Phone: +44 1282 270214 (Monday to Friday, 08:30 – 17:00 UK time)
Address: Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom