FAQs

Answers to the questions we are asked most often. If you cannot find what you need, contact us — by phone, WhatsApp or email during UK office hours.

Ordering and payment

What currency are prices in, and do they include VAT?

All prices are shown in pounds sterling (GBP) and include VAT at the current UK rate of 20%. If you need a VAT invoice, contact us with your order number.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club and UnionPay, plus Shop Pay, Apple Pay and Google Pay. Klarna is available for eligible UK customers where shown at checkout. Payments are processed securely by Shopify Payments.

Can I order for my company with a PO number?

Yes. Business customers can add a purchase order or job reference to an order, or ask us to quote a whole job. Contact us for a trade quote.

Is my payment secure?

Yes. Card details are handled by Shopify Payments over an encrypted connection; we never see or store your full card number.

Delivery

Where do you deliver?

We deliver to addresses in the United Kingdom only. We do not ship internationally.

How much is delivery?

UK delivery is a flat rate of £4.99 per order, regardless of how many items you buy. The charge is shown at checkout before you pay.

How long will my order take?

Orders are processed in 1–2 business days and delivered 2–4 business days after dispatch, giving an estimated total of 3–6 business days. Orders placed before 2pm UK time on a business day are usually processed the same or next business day. Delivery times are estimates and are not guaranteed.

Where is my order?

You will receive a shipping confirmation email with tracking details (where available) when your order is dispatched. If your order has not arrived within 6 business days, check your tracking first, then contact us with your order number and we will investigate with the carrier.

Can I change my delivery address after ordering?

Contact us as soon as possible with your order number. We can usually update the address while the order is still being processed, but not once it has been dispatched.

Returns, refunds and cancellations

What is your returns policy?

You can return most items within 14 days of receiving your order. Items must be unused and in their original condition and packaging. There is no restocking fee. See our Refund & Returns Policy for full details.

Who pays for return postage?

For change-of-mind returns, you pay the return postage. For faulty, damaged or incorrect items, we cover the cost — we will provide a prepaid label or reimburse your postage.

How long do refunds take?

Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting your return. Your bank or card provider may take a few additional days to show it.

Do you offer exchanges?

We do not offer direct exchanges. Please return the item for a refund and place a new order for the one you need.

Can I cancel my order?

Yes — you can cancel before dispatch for a full refund, including the delivery charge. Contact us quickly with your order number. See our Order Cancellation Policy.

My order arrived damaged or incorrect — what do I do?

Contact us as soon as possible (ideally within 48 hours of delivery) with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

Choosing the right part

Is my flange ANSI or DIN?

ANSI / ASME flanges are sized in inches; DIN / EN flanges are sized by DN (nominal diameter in millimetres). The size and class are usually stamped on the flange rim. If you are not sure, send us a photo of the stamp and we will identify it.

Which stud hole insert class do I need?

Match the insert to your flange's pressure class (for example Class 150 or Class 300). The class is stamped on the flange. If you are unsure, contact us with a photo and the size.

How do I choose a cover cap?

Match the cap internal diameter to your flange so it fits over the whole flange face. Tell us the flange size and standard and we will confirm the right cap.

How do I pick an edge trim?

The number that decides the fit is the panel thickness the trim grips. Measure your panel thickness and choose the trim whose panel range covers it. Our size finder filters trims by panel thickness.

Can you supply a size you do not list?

Often, yes. Send us the size, class or specification you need and we will tell you what we can source. For larger or bulk requirements, ask for a trade quote.