Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed on componentfixco.co.uk, operated by Component Fix Co (a trading name of Express Matting Services Ltd). It explains when and how you can cancel an order. It does not affect your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013.

Cancelling before dispatch

You can cancel all or part of your order at any time before it is dispatched, for any reason, at no cost. Contact us as soon as possible with your order number:

If the order has not yet been dispatched, we will cancel it and refund you in full — including the £4.99 delivery charge — to your original payment method. Because we aim to process orders within 1–2 business days, please contact us quickly so we can stop the order before it ships.

Cancelling after dispatch

If your order has already been dispatched, it cannot be stopped in transit. You can still return it under our Refund & Returns Policy. For change-of-mind cancellations after dispatch, you are responsible for the cost of returning the item; for faulty, damaged or incorrect items, we cover the return cost.

Your statutory cancellation rights

If you are a consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel most online orders within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to return the items. To exercise this right, contact us with your order number within the 14-day period. Items must be returned unused and in their original condition and packaging (used or part-used rolls of tape cannot be accepted as change-of-mind returns). Full details, including how refunds are processed, are in our Refund & Returns Policy.

Orders we may cancel

We may decline or cancel an order — for example if a product is out of stock, if there is an obvious pricing or description error, or if we are unable to accept the order for another reason. If we cancel your order, we will contact you and refund any payment in full.

How cancellation refunds are made

Refunds for cancelled orders are issued to your original payment method. For orders cancelled before dispatch, we aim to process the refund promptly once the order is cancelled. For cancellations handled as returns, approved refunds are issued within 5 business days of us receiving and inspecting the returned goods. Depending on your bank or card provider, it may take a few additional days for the refund to appear in your account.

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