Privacy policy

Last updated: 9 October 2026

Component Fix Co (a trading name of Express Matting Services Ltd), company number 07000887 ("we", "us", "our"), operates the store and website at componentfixco.co.uk (the "Services"). Our store is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or otherwise communicate with us. For the purposes of UK data protection law, including the UK GDPR, Express Matting Services Ltd (trading as Component Fix Co) is the data controller of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand how we collect, use and disclose your information as described here. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Personal information we collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information, including inferences drawn from it:

Contact details — your name, billing address, shipping address, phone number and email address.
Financial information — payment card information, transaction details, form of payment and payment confirmation. Full card numbers are handled by our payment provider and are not seen or stored by us.
Account information — username, password, preferences and settings (if you create an account).
Transaction information — items you view, add to your basket or wishlist, purchase, return, exchange or cancel, and your order history.
Communications — the information you include when you contact us, for example a customer support enquiry, WhatsApp message or contact-form submission.
Device information — your device, browser or network connection, IP address and other identifiers.
Usage information — how and when you interact with and navigate the Services.

Where we collect it from

Directly from you, when you create an account, place an order, use the Services or communicate with us.
Automatically through the Services, including through cookies and similar technologies (see our Cookie Policy).
From our service providers, when they collect or process information on our behalf.
From our partners and other third parties.

How we use your personal information

Providing the Services — to perform our contract with you, process payments, fulfil and ship orders, manage your account, handle returns and refunds, enable reviews and tailor and improve the Services.
Marketing and advertising — to send you marketing communications (where you have not opted out) and to show relevant online advertisements.
Security and fraud prevention — to authenticate your account, provide a secure payment experience and detect or investigate fraudulent, unsafe or malicious activity.
Communicating with you — to provide customer support and maintain our business relationship.
Legal reasons — to comply with applicable law, respond to valid legal process and enforce our terms and policies.

How we disclose personal information

We may disclose personal information to third parties for legitimate purposes, including:

With Shopify and other vendors who perform services on our behalf (such as hosting, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners who provide marketing and advertising services, in accordance with their own privacy notices.
When you direct or consent to disclosure, for example to ship your order or through social media or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction (such as a merger or insolvency), to comply with legal obligations, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located outside the UK. For certain enhanced features, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your personal information and the rights you may have, visit the Shopify Consumer Privacy Policy at privacy.shopify.com/en.

Third-party websites and links

The Services may link to websites operated by third parties. We are not responsible for the privacy or security practices of those sites, and our inclusion of a link does not imply endorsement. Please review their own privacy policies before providing any information.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below and we will delete it.

Security and retention

No security measures are perfect, and information sent to us may not be secure in transit — please do not use insecure channels to send us sensitive information. How long we retain your personal information depends on factors such as the need to provide the Services, maintain your account, comply with legal obligations and resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Access / know — request access to the personal information we hold about you.
Delete — request that we delete your personal information.
Correct — request that we correct inaccurate personal information.
Portability — request a copy of your personal information, or that we transfer it to a third party, in certain circumstances.
Manage communications — opt out of marketing emails at any time using the unsubscribe link; we may still send you non-promotional messages about your account or orders.

If you are in the UK or EEA, you may also object to or request restriction of certain processing, and withdraw consent where we rely on it. We will not discriminate against you for exercising these rights, and we may need to verify your identity before responding.

International transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or EEA, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the destination country is recognised as providing an adequate level of protection.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk or by calling 0303 123 1113.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised version here and update the "Last updated" date above.

Contact

Component Fix Co (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Company No: 07000887 | VAT No: GB987256073