Shipping policy

This shipping policy applies to all orders placed on componentfixco.co.uk, operated by Component Fix Co (a trading name of Express Matting Services Ltd).

Where we deliver

We deliver to addresses in the United Kingdom only. We do not ship internationally.

Delivery cost

UK delivery is charged at a flat rate of £4.99 per order, regardless of the number of items. The delivery charge is shown at checkout before you pay.

Delivery times

Order processing: 1–2 business days. Orders placed before 2pm (UK time), Monday to Friday, are usually processed the same or next business day. Orders placed after 2pm, at weekends or on UK bank holidays are processed from the next business day.
Transit time: 2–4 business days after dispatch.
Total estimated delivery time: 3–6 business days from the date of your order.

Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and are not guaranteed.

Order confirmation and tracking

You will receive an order confirmation email when your order is placed, and a shipping confirmation email with tracking details (where available) when your order is dispatched.

Late deliveries

If your order has not arrived within 6 business days of ordering, please check your tracking information and then contact us with your order number so we can investigate with the courier.

Damaged, missing or incorrect items

If your order arrives damaged, or an item is missing or incorrect, please contact us as soon as possible (ideally within 48 hours of delivery) with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you. See our Refund Policy for full details.